the pilot

About twenty people, studied by hand.

The first cohort is small on purpose: international residents of Japan who scan their real mail and tell a human what stayed confusing. Free, no analytics. Your answers are how we pick a cohort that covers different situations.

About you

What should we call you?

Where in Japan do you live?

Your situation

Your mailbox

What actually lands in it? Pick everything you receive.

Reading and phone

How is your Japanese with official documents?

Do you use an iPhone?

The pilot is iOS-only for now. Android answers still help us plan.

One story

The last piece of official mail that confused you — what was it, and what did you do?

Sending opens your own mail app with your answers filled in — nothing is submitted to a server, because there isn't one listening. The pilot works the same way: your documents stay on your phone, and feedback happens in conversation.

Mail app not set up? Write to with roughly the answers above.